Vor- und Nachteile der mündlichen und schriftlichen Kommunikation

Now let us switch to English as we want you to brush up a bit on your background knowledge about written and oral communication. And which language could be better for this training than your favourite (BE)/favorite (AE) foreign language?

We really assume the following question is far too easy for you. But let us use it for a test of your writing skills. Please write down full sentences:

Exercise: Art der Frage

  1.  Look at the question at the end of the first passage. Do you know what this is called?
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  2. What reaction is expected if somebody asks such a question?
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  3. And what is the central purpose of this kind of question?
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Answer key

Coming back to the different types of communication, do you know the major advantages and disadvantages of each?

Exercise: Face-to-Face Communication

  1. Please name at least 5 advantages:
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  2. Name at least 4 disadvantages:
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Answer key

The number of possible answers alone seems to point to face-to-face communication as being a very good way to communicate. Now let’s see what you think – and know about written communication.

Exercise: Written Communication

  1. Please name at least 5 advantages:
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  2. Name at least 4 disadvantages:
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Answer key

The two kinds of communication seem to be quite similar with respect to advantages and disadvantages, don’t you think?

Nevertheless there are several good reasons for the person who wishes to communicate to choose either the face-to-face or the written form. This is quite obvious when we compare the advantages and disadvantages of both.

Communicating on the phone or face-to-face obviously makes a difference. But did you know that a smile on the phone can be “heard” on the other side? It is true. An open smile makes your voice sound friendlier! Why not try this out the next time you have to complain or ask a favour (BE)/favor (AE) from somebody?

By the way, talking about invitations: If a British person invites somebody somewhere on a personal level in the United Kingdom, this does not necessarily imply he or she is going to pay for them. This is different from Germany, where an invitation almost always means the invitee doesn´t have to pay.

And if this person is you?

Exercise: Einladung zum Geschäftsessen

Let us assume you are inviting a business partner to a restaurant after the meeting. Can you take the above mentioned rule for the United Kingdom as guideline for yourself as well as for your boss? Please write down your advice on how to behave in such a situation and what to do if the guest wants to pay. And give us an explanation!
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Exercise: Entscheidungen treffen

Here are some examples of why you might wish to communicate. Please tick which kind you would prefer to use. This time don’t be too particular about the different forms (face-to-face or on the phone versus one of the written forms such as e-mail, fax or letter).

Oral  Written Message
1. an invitation to a company anniversary
2, a reminder to send material in time
3. a question about a detail when organizing a meeting
4. quick information about a visitor
5. some figures for a report
6. a second complaint
7. an invitation to a visit to the cinema

Answer key

Total 1 Votes
1

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